Archives

Winter Holiday Timings 2019-2020

Please note our opening schedule until Thursday 2 January 2020 below, when the usual schedule will resume.

If you require out of hours care or advice, find out what you can do when we are closed >>

 

Tuesday 24 December 2019 8.00am – 6.30pm
Wednesday 25 December 2019 CLOSED
Thursday 26 December 2019 CLOSED
Friday 27 December 2019 8.00am – 6.30pm
Saturday 28 December 2019 9.00am – 1.00pm
Sunday 29 December 2019 CLOSED
Monday 30 December 2019 8.00am – 6.30pm
Tuesday 31 December 2019 8.00am – 6.30pm
Wednesday 1 January 2020 CLOSED
Thursday 2 January 2020 8.00am – 6.30pm

NEW telephone number and system from Thursday 31 October 2019

New telephone system and number for Burnley Medical Practice – improving your service from Thursday 31st October 2019

Dear Patients,

Your feedback is very important to us, and is helping to improve and shape the care that we deliver at Burnley Medical Practice.

Complete a short survey now

We know from the experiences that you have shared with us that you are unsatisfied with the current telephone system, and that you can often be on hold for quite some time, as well as sometimes experience disconnection whilst in conversation with one of our team members.

We have been working hard with the current telephone system provider, and earlier this year we took the firm decision to change telephony provider, as we do not consider the current system to be fit-for-purpose having explored all possible options for its improvement.

From Thursday 31st October 2019, the new number for Burnley Medical Practice will be 0203 874 9525. The new number is part of a brand new telephone system that we have invested in for our patients, and this is designed to provide you with an improved service, thank you for your patience during the change and sorry for any inconvenience you may experience in adjusting to the new number.

The current number (020 8438 7330) cannot be transferred to us, and will instead play a permanent message stating:

“Please note, the number for Burnley Medical Practice has now changed. The new number is 0203 874 9525, that’s 0203 874 9525. Please store this new number. Your call will not be diverted.”

If you have any queries or concerns and would like to write to us, please email us on, breccg.burnleypractice@nhs.net thank you.

Sad News

Dear Patients,

It is with great sadness that we advise of the tragic recent passing of Dr Miles Christie who until earlier this year served patients at The Burnley Practice for 5 years.

Dr Christie was known to many patients for his kind manner, personal service and high quality care, and colleagues at the practice have only fond memories of him.

A memorial service was held for Dr Christie by the practice team at the end of May, and this included the planting of a memorial tree on the Willesden Centre for Health grounds. Everyone at The Burnley Pratice and AT Medics would like to pass our deepest condolences to his family and friends at this difficult time.

The family of Dr Christie have started a fundraising page as a memorial fund in Dr Christie’s memory, and patients are welcome to leave a message or donation on: https://www.gofundme.com/hr385f-dr-miles-christie-memorial-fund

Weds 8 May – disruption to telephone lines

*UPDATE: THURSDAY 9 MAY AT 9.45AM*

Dear Patients,

Thank you for your patience whilst the issue with the telephones was resolved. We now have full working service once again.

We apologise on behalf of the Willesden Centre for Health management team and BT for any inconvenience caused.

Burnley Practice Management


*UPDATE: THURSDAY 9 MAY AT 8.10AM*

Dear Patients,

Please note that the telephone lines for the whole of Willesden Centre for Health are still down, and engineering work is continuing to try and resolve this.

In the meanwhile, we have setup an emergency mobile number for patients to call – please call us on 07399 606 178 if you need to get through to the practice.

We appreciate your patience and understanding whilst we work closely with the building management and BT engineers to resolve the issues with the telephones.

Burnley Practice Management


*WEDNESDAY 8 MAY AT 8.15AM*

Dear Patients,

Please note that the telephone lines for the whole of Willesden Centre For Health are currently down and engineers are working to resolve this. We apologise for any inconvenience this may cause, and are working with our telephone providers to restore normal service as soon as possible.

For any non-urgent requests please email us on breccg.burnleypractice@nhs.net. You can also access our Online Services to book appointment, view test results and order repeat medication. Alternatively, patients can walk-in to the practice where our team will be happy to help.

You can also find out what to do in an emergency.

Once again apologies for any inconvenience caused.

Burnley Practice Management

We’re moving! Improved premises for Burnley Practice

We’re moving!

We are pleased to announce that Burnley Practice will be relocating to the ground floor of Willesden Centre For Health on Monday 8th April 2019.

Burnley Practice is currently based on the first floor of the premises, however this space does not offer patients or our staff with a comfortable and easily accessible experience. We have been working for over a year on moving the practice to a more suitable location in the premises, whilst in the meanwhile working as innovatively as possible from the limited space available.

We want to extend a special thanks to our Patient Participation Group (PPG) and in particular our PPG Chair Peter Latham for all of the support over the past year or so in helping us to secure the new space in the premises.

We trust that the move to the first floor will support significant improvement in patient experience and we look forward to your feedback. Thank you.

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Patient Group Meeting: Wednesday 13 March 2019- After report with pictures

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On Wednesday 13 March 2019 we held a Patient Participation Group meeting in Willesden Centre for Health & Care (See the pictures below.)

Some of the topics that were discussed: 

  • Highly valued Mohammed Sharif did a presentation for patients on online access and the many benefits of using it.
  • A clinician from St Marks Hospital did talk on Bowel Cancer/screening and informed patients that they will be releasing a new screening kit in June 2019 which will be much more sensitive in detecting the early signifiers of cancer.
  • Dr Pairaw Kader informed the patients about Dr Miles Christie leaving and that the practice will be moving the premises downstairs in April.

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Winter Holiday Timings 2018-2019

Please note our opening schedule until Wednesday 2 January 2019 below, after which the usual schedule will resume for each practice from Thurs 3 January 2019.

If you require out of hours care or advice, find out what you can do when we are closed >>

 

Burnley Medical Practice

 

Monday 24 December 2018 8.00am – 6.30pm
Tuesday 25 December 2018 CLOSED
Wednesday 26 December 2018 CLOSED
Thursday 27 December 2018 8.00am – 6.30pm
Friday 28 December 2018 8.00am – 6.30pm
Saturday 29 December 2018 8.30am – 10.30pm
Sunday 30 December 2018 CLOSED
Monday 31 December 2018 8.00am – 6.30pm
Tuesday 1 January 2019 CLOSED
Wednesday 2 January 2019 8.00am – 6.30pm

Carers Event: After-event report with pictures

Burnley Medical Practice hosted a successful Carers Afternoon for all members of the public on Wednesday 22nd August 2018See pictures from the event below.

The event was well attended, mixed with members of the general public, registered patients, local healthcare providers and surgery staff.

Attendees had the opportunity to meet with the Practice Manager, together with new and long standing staff members of the practice. The event helped to raise awareness about a number of local services for Carers, all of which are accessible through the surgery for patients and residents of Brent.

The event provided a great platform for local healthcare services to engage with one another, promoting a holistic and community based approach to healthcare, and all enjoyed some well earned refreshments provided by the team at Burnley Medical Practice.

Debbie Howe, Deputy CEO of Brent Carers said “I just wanted to say thank you for inviting us yesterday- it was a good session and it’s great to see that your doctors are so keen on supporting carers.”

The local services that attended were:

  • Brent Carers, who offer confidential information, advice and support service to all carers living in Brent.
  • Healthwatch Brent, who help local people get the best out of their health and social care services by running various events, projects and activities in and around Brent.
  • Peter Latham, Chair of the Burnley Medical Practice PPG, who was sharing local knowledge and how patients and carers can be involved in shaping the care delivered at the practice.
  • Dr Noursadeghi, our Lead GP at Burnley Medical Practice, who was offering advice and support for carers and patients.

Burnley Medical Practice were delighted to host this event, and extend special thanks to the practice team and services who made this all possible.

Carers Event – Wednesday 22 August 2018

Join us at our Carers afternoon on Wednesday 22 August 2018 from 2.00pm to 3.30pm taking place at Burnley Medical Practice. See the poster below.

This is for you if you are:

  • A Carer
  • Unsure if you are a Carer and need advice
  • You want to support Carers

 Join Us

Come along to get access to support, information and enhanced services to help you and those that you care for. We will be providing FREE refreshments and will be joined by colleagues from:

  • Brent Carers, offering confidential information, advice and support service to all carers living in Brent. 
  • Healthwatch Brent, who help local people get the best out of their health and social care services by running various events, projects and activities in and around Brent.
  • Members of Burnley Medical Centre PPG team, where you can learn more about the group and how to join.
  • Dr Noursadeghi, one of our highly skilled GPs, will be on hand to offer advice and support about health checks for carers and flu jabs.

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