Commencement of bank holiday weekend

During December, COVID infections have risen sharply in London and this has led to increased demand for hospital care. 

Please be aware the 111 service is currently under extreme pressure in our area. GP surgeries are open as normal, except on weekends and bank holidays.

If you need non-covid medical help this bank holiday weekend (Friday, Saturday, Sunday), please call the extended hours GP service for your area on 020 38275090 between 8am and 8pm.  _If you are calling outside these times of 8am-8pm, please call the out of hours number on (add number that practice normally uses)_

If you have   or call 111. In a medical emergency, you should dial 999 as usual. Thank you for supporting the NHS.

Get your FREE flu vaccination: Autumn/Winter 2020-21

If you are eligible, book an appointment for your FREE flu vaccination now:

Call us on: 020 3874 9525

Remember, you are eligible for a FREE flu vaccination if you are:

  • 65 years of age or over
  • suffering from a long term medical condition such as Asthma, Diabetes, Heart Disease or other long term medical conditions
  • pregnant
  • a carer
  • a child aged 2 or 3 years old


For more information about the Flu vaccination, access the following useful resources:

Flu Update

Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

Winter Holiday Timings 2019-2020

Please note our opening schedule until Thursday 2 January 2020 below, when the usual schedule will resume.

If you require out of hours care or advice, find out what you can do when we are closed >>


Tuesday 24 December 2019 8.00am – 6.30pm
Wednesday 25 December 2019 CLOSED
Thursday 26 December 2019 CLOSED
Friday 27 December 2019 8.00am – 6.30pm
Saturday 28 December 2019 9.00am – 1.00pm
Sunday 29 December 2019 CLOSED
Monday 30 December 2019 8.00am – 6.30pm
Tuesday 31 December 2019 8.00am – 6.30pm
Wednesday 1 January 2020 CLOSED
Thursday 2 January 2020 8.00am – 6.30pm

NEW telephone number and system from Thursday 31 October 2019

New telephone system and number for Burnley Medical Practice – improving your service from Thursday 31st October 2019

Dear Patients,

Your feedback is very important to us, and is helping to improve and shape the care that we deliver at Burnley Medical Practice.

Complete a short survey now

We know from the experiences that you have shared with us that you are unsatisfied with the current telephone system, and that you can often be on hold for quite some time, as well as sometimes experience disconnection whilst in conversation with one of our team members.

We have been working hard with the current telephone system provider, and earlier this year we took the firm decision to change telephony provider, as we do not consider the current system to be fit-for-purpose having explored all possible options for its improvement.

From Thursday 31st October 2019, the new number for Burnley Medical Practice will be 0203 874 9525. The new number is part of a brand new telephone system that we have invested in for our patients, and this is designed to provide you with an improved service, thank you for your patience during the change and sorry for any inconvenience you may experience in adjusting to the new number.

The current number (020 8438 7330) cannot be transferred to us, and will instead play a permanent message stating:

“Please note, the number for Burnley Medical Practice has now changed. The new number is 0203 874 9525, that’s 0203 874 9525. Please store this new number. Your call will not be diverted.”

If you have any queries or concerns and would like to write to us, please email us on, thank you.

Sad News

Dear Patients,

It is with great sadness that we advise of the tragic recent passing of Dr Miles Christie who until earlier this year served patients at The Burnley Practice for 5 years.

Dr Christie was known to many patients for his kind manner, personal service and high quality care, and colleagues at the practice have only fond memories of him.

A memorial service was held for Dr Christie by the practice team at the end of May, and this included the planting of a memorial tree on the Willesden Centre for Health grounds. Everyone at The Burnley Pratice and AT Medics would like to pass our deepest condolences to his family and friends at this difficult time.

The family of Dr Christie have started a fundraising page as a memorial fund in Dr Christie’s memory, and patients are welcome to leave a message or donation on:

Weds 8 May – disruption to telephone lines


Dear Patients,

Thank you for your patience whilst the issue with the telephones was resolved. We now have full working service once again.

We apologise on behalf of the Willesden Centre for Health management team and BT for any inconvenience caused.

Burnley Practice Management


Dear Patients,

Please note that the telephone lines for the whole of Willesden Centre for Health are still down, and engineering work is continuing to try and resolve this.

In the meanwhile, we have setup an emergency mobile number for patients to call – please call us on 07399 606 178 if you need to get through to the practice.

We appreciate your patience and understanding whilst we work closely with the building management and BT engineers to resolve the issues with the telephones.

Burnley Practice Management


Dear Patients,

Please note that the telephone lines for the whole of Willesden Centre For Health are currently down and engineers are working to resolve this. We apologise for any inconvenience this may cause, and are working with our telephone providers to restore normal service as soon as possible.

For any non-urgent requests please email us on You can also access our Online Services to book appointment, view test results and order repeat medication. Alternatively, patients can walk-in to the practice where our team will be happy to help.

You can also find out what to do in an emergency.

Once again apologies for any inconvenience caused.

Burnley Practice Management

We’re moving! Improved premises for Burnley Practice

We’re moving!

We are pleased to announce that Burnley Practice will be relocating to the ground floor of Willesden Centre For Health on Monday 8th April 2019.

Burnley Practice is currently based on the first floor of the premises, however this space does not offer patients or our staff with a comfortable and easily accessible experience. We have been working for over a year on moving the practice to a more suitable location in the premises, whilst in the meanwhile working as innovatively as possible from the limited space available.

We want to extend a special thanks to our Patient Participation Group (PPG) and in particular our PPG Chair Peter Latham for all of the support over the past year or so in helping us to secure the new space in the premises.

We trust that the move to the first floor will support significant improvement in patient experience and we look forward to your feedback. Thank you.






Winter Holiday Timings 2018-2019

Please note our opening schedule until Wednesday 2 January 2019 below, after which the usual schedule will resume for each practice from Thurs 3 January 2019.

If you require out of hours care or advice, find out what you can do when we are closed >>


Burnley Medical Practice


Monday 24 December 2018 8.00am – 6.30pm
Tuesday 25 December 2018 CLOSED
Wednesday 26 December 2018 CLOSED
Thursday 27 December 2018 8.00am – 6.30pm
Friday 28 December 2018 8.00am – 6.30pm
Saturday 29 December 2018 8.30am – 10.30pm
Sunday 30 December 2018 CLOSED
Monday 31 December 2018 8.00am – 6.30pm
Tuesday 1 January 2019 CLOSED
Wednesday 2 January 2019 8.00am – 6.30pm