NEW telephone number and system from Thursday 31 October 2019

New telephone system and number for Burnley Medical Practice – improving your service from Thursday 31st October 2019

Dear Patients,

Your feedback is very important to us, and is helping to improve and shape the care that we deliver at Burnley Medical Practice.

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We know from the experiences that you have shared with us that you are unsatisfied with the current telephone system, and that you can often be on hold for quite some time, as well as sometimes experience disconnection whilst in conversation with one of our team members.

We have been working hard with the current telephone system provider, and earlier this year we took the firm decision to change telephony provider, as we do not consider the current system to be fit-for-purpose having explored all possible options for its improvement.

From Thursday 31st October 2019, the new number for Burnley Medical Practice will be 0203 874 9525. The new number is part of a brand new telephone system that we have invested in for our patients, and this is designed to provide you with an improved service, thank you for your patience during the change and sorry for any inconvenience you may experience in adjusting to the new number.

The current number (020 8438 7330) cannot be transferred to us, and will instead play a permanent message stating:

“Please note, the number for Burnley Medical Practice has now changed. The new number is 0203 874 9525, that’s 0203 874 9525. Please store this new number. Your call will not be diverted.”

If you have any queries or concerns and would like to write to us, please email us on, breccg.burnleypractice@nhs.net thank you.

24/10/2019